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Thank you for taking a few minutes to let us know how we are doing.

* Services used at ISE Labs

Engineering Test Services
Production Test Services
Burnin Services
Reliability Services
Integrated Circuit Qualification
Backend Services(leadscan, bake, drypack, shipping)
Test Program Development
Hardware Services

* Most recent experience with ISE Labs

Rating of experience

Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied

Comments on your most recent experience

Please rank the importance of the following to your experience,

(1 being the most important and 5 being the least important)

Quality

1 2 3 4 5

Pricing

1 2 3 4 5

Location

1 2 3 4 5

Responsiveness

1 2 3 4 5

Customer Service

1 2 3 4 5

Technical Expertise and Engineering Support

Great
Very Good
Good
Fair
Poor
Not Applicable

Comment on rating

Clear Communication

Great
Very Good
Good
Fair
Poor
Not Applicable

Comment on rating

Responsiveness to your business needs

Great
Very Good
Good
Fair
Poor
Not Applicable

Comment on rating

Sales Support

Great
Very Good
Good
Fair
Poor
Not Applicable

Comment on rating

Customer Service

Great
Very Good
Good
Fair
Poor
Not Applicable

Comment on rating

Commitment to Quality

Great
Very Good
Good
Fair
Poor
Not Applicable

Comment on rating

On-Time Delivery

Great
Very Good
Good
Fair
Poor
Not Applicable

Comment on rating

Offers state of the art equipment that meets your business needs?

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

Comment on rating

Has services that align well with your business needs?

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

Comment on rating

Offers flexibility to adjust to your business needs?

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

Comment on rating

Has a commitment to continuous process improvement?

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

Comment on rating

Has personnel who are easily accessible and demonstrate professionalisim?

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

Comment on rating

Overall Comments

Thank you!

Thank you for taking the time to respond to this survey.

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See ISE Labs Inc, Fremont, CA on MacRae's Blue Book