COMPANY NAME:
ISE Labs, Inc
JOB TITLE:
Sales Support
DEPARTMENT:
Sales
REPORTS TO:
Sales Manager
FLSA STATUS:
Non Exempt
SUMMARY:
Provide logistical support to sales and production team by performing the duties as listed below.
ESSENTIAL DUTIES and RESPONSIBILITIES(Other duties may be assigned):
Transcribes data from office records such as customer's name, address, and items purchased or services rendered.
Quotation, P.O. and invoice maintenance.
Maintain contact with customers in order to cycle product through factory in a timely and efficient manner.
Track work through various locations and report progress made on the lots to customers and management.
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Provide general administrative duties as needed to sales and production team.
Work closely with Accounting department to keep accounts receivables current.
Familiar with order administration and order entry systems.
Maintain existing customer accounts as assigned by sales manager.
Act as a liaison between sales, finance, purchasing, production control, logistics departments.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Bachelors degree in Business Administration or equivalent or 1 year related experience and/or training; or equivalent combination of education and experience.
KNOWLEDGE, ABILITIES AND SKILLS:
Requires considerable knowledge of: modern office methods and procedures; modern business English, spelling and arithmetic; the operations of common office machines and equipment.
Requires considerable ability to: use good judgment in making routine decisions in accordance with existing laws, ordinances, regulations and departmental policies and procedures; establish and maintain satisfactory working relationships with departmental personnel and customers.
Understanding of demand process, decisions and schedule, knowledge of forecast plan.
COMPUTER SKILLS:
To perform this job successfully, an individual should have good knowledge of Microsoft Excel Spreadsheet software and Microsoft Word Processing software, as well as Microsoft Outlook.
OTHER SKILLS AND ABILITIES:
Strong communication skills.
Ability to handle multiple detailed oriented tasks.
Strong teamwork and interpersonal skills.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work in Office Environment.
LOCATION OF POSITION AND INTERVIEW:
ISE Labs, Inc.
46800 Bayside Parkway
Fremont, CA 94538
APPLICANTS SHOULD SUBMIT RESUMES OR EMAIL TO:
ISE Labs, Inc.
Attn:HR
46800 Bayside Parkway
Fremont, CA 94538
Careers@iselabs.com